Product Exchange and Return Policy Summary

Product Exchange:

  • Customers can exchange products but are responsible for the return shipping cost and the shipping of the new product.

Item Return Procedure:

  • To return an item, contact customer service within 30 days of purchase (not after delivery) with your order number and return reason.
  • Approval is needed before returning any product; unauthorized returns will not be refunded.
  • Returns are only accepted for items bought directly from Comfyorthopedic's website. Items bought from authorized retailers should be returned to them.

Return Policy Highlights:

  • 30-day money-back guarantee based on purchase date, not delivery.
  • Returns must be in original packaging and nearly perfect condition; shipping charges are non-refundable.
  • Additional costs, including cleaning fees or fees for damaged and missing products, may be deducted (up to $55).
  • Refunds are processed upon visual inspection of returns in our warehouse; returns beyond 30 days of purchase are considered delinquent and ineligible for a refund.
  • Cleaning fees may be applied for returns with dandruff, pet hair, or similar contaminants.
  • Products returned in unacceptable condition may not qualify for refunds or exchanges.
  • The returns process can take 1-3 weeks.

Unacceptable Returns:

  • Items damaged or altered by the user, showing wear and tear, or containing foul odors.
  • Non-returnable items include those purchased through retailers, incorrectly purchased products, and items damaged by customer mishandling.

Defective/Incorrect/Damaged Item Returns:

  • Report issues within 3 days of receipt via Customer Support with your order number, proof of purchase, and (if applicable) photo or video evidence.

Refund Processing:

  • Refunds are credited to the original payment method after the returned item is received or cancellation is requested.
  • It may take some time for the refund to be processed by your bank or card issuer.

Additional Fees:

  • Standard return cost is $3.00 per unit.
  • Items over 20lbs are subject to a 20% restocking fee (20% of the return price).

Comfyorthopedic reserves the right to deny refunds for products not meeting these criteria.