CAN I EXCHANGE A PRODUCT?
Yes, we offer easy exchanges for products. If the customer makes a wrong purchase, they will incur the return shipping cost for the exchange and shipping cost of the new product to them.
HOW DO I RETURN AN ITEM?
If you are unhappy with your purchase and wish to return an item, please contact us within thirty (30) days of purchasing your order (not delivery). Please provide your order number as well as the reason for your return. Our customer service team will review the return request and send further instructions if the return is approved.
Products received without approval shall not be refunded.
Products sent to the wrong address without authorization shall not be refunded.
Comfyorthopedic will accept only items purchased directly from the comfyorthopedic website. For products purchased from authorized retailers, please contact them for returns.
Return Policy / NO RISK MONEY-BACK ENTAIL/ 30 Day Return:
30 day money back guarantee is only applicable to items purchased within 30 days and not delivery receipt.
- Returned items must be in the original packaging, including accessories, manuals, and documentation.
- Returned items must be in nearly perfect condition.
If the condition of the product shipped back to us is unacceptable, we reserve the right not to refund or exchange it.
- Shipping charges are non-refundable. Initial Shipping cost and prepaid return label cost
- Additional costs, such as cleaning fees, and fees for damaged & missing products, will be deducted from the total refundable cost and shall not exceed $35
- Reimbursement will only occur when the package arrives in our warehouse.
- If the carrier does not receive a return within 30 days after purchase, we will consider the return delinquent, and a refund will not be processed.
Cleaning fees will apply on products that have visible signs of: Dandruff, pet hair, etc
HOW LONG IS THE RETURNS PROCESS?
Processing returns may take up to 1-3 weeks from the day we receive your return. We will email/send an SMS to confirm once your return and refund have been processed.
UNACCEPTABLE RETURNS:
Products with damages OR alterations by user
Products with evident signs of wear and tear.
Products with a Foul Odor, i.e., Smoke Odor
Non-returnable items include products purchased through retailers, incorrect products purchased, and damaged products through customer mishandling.
By acknowledging that you have understood these terms, Comfyorthopedic reserves the right to deny refund(s) on any returned product(s) that does not adhere to these listed policies/requirements.
WHAT IF THE ITEM(S) I RECEIVED ARE DEFECTIVE/INCORRECT/DAMAGED?
Did you receive a faulty unit or the wrong product? Or are you entirely not satisfied with your order?
Please contact our Customer Support team here to start the return process within 3 days of receipt. Please include the following information:
-Order number
-Proof of purchase
-Video or photo of the faulty product (if applicable)
-Complete delivery address
-Contact telephone number
You may be required to include a video or photo of the defective product for proof to refund or replace the product in some cases.
WHEN WILL I RECEIVE MY REFUND?
All refunds will be credited to your original form of payment. If you paid by credit or with debit card, refunds will be sent to the card-issuing bank after receipt of the returned item or cancellation request.
Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you have yet to receive a credit for your return, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.
The standard return cost is $2.00 / unit.
restocking fee* : items greater than 20lbs will be charged a 20% restocking fee (20% of the return price)